{"id":2756,"date":"2023-02-13T15:41:57","date_gmt":"2023-02-13T20:41:57","guid":{"rendered":"https:\/\/www.dailypay.com\/2019\/02\/07\/turnover-statistics-contact-centers\/"},"modified":"2023-10-20T17:19:55","modified_gmt":"2023-10-20T21:19:55","slug":"turnover-statistics-contact-centers","status":"publish","type":"post","link":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/","title":{"rendered":"Call Center Turnover Statistics In 2022"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2756\" class=\"elementor elementor-2756\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b1400fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b1400fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56e062f9\" data-id=\"56e062f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17909d02 elementor-widget elementor-widget-text-editor\" data-id=\"17909d02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><i><span style=\"font-weight: 400;\">The following article is another in our series that examines <\/span><\/i><a href=\"https:\/\/www.dailypay.com\/blog\/employee-retention-rate\"><i><span style=\"font-weight: 400;\">average employee turnover rates by industry<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">. In this article, we look at the call center industry to see what might be affecting employee turnover rates and retention rates as well as why employees aren\u2019t sticking around.\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">According to a <\/span><a href=\"https:\/\/www.callcentrehelper.com\/images\/resources\/2022\/nice-attrition-to-retention-global-survey-20220211.pdf\"><span style=\"font-weight: 400;\">2022 NICE WEM Global Survey<\/span><\/a><span style=\"font-weight: 400;\"> that polled 400 agents and managers at call centers across the U.S. and U.K., the average attrition rate for call centers in 2021 was 42%. High turnover and abbreviated tenure at contact centers means high costs for recruiting and training, lost employee productivity and diminished morale in\u00a0 the workplace. Discover what contributes to high turnover and what specific steps can be taken to improve the metrics.<\/span><\/p>\n<h2><b>Turnover Rates by Profile<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">According to a 2022 Cresta Insights <\/span><a href=\"https:\/\/f.hubspotusercontent20.net\/hubfs\/8998024\/Cresta%20Insights%20Report%20-%20Q1%20-%202022.pdf\"><span style=\"font-weight: 400;\">Report<\/span><\/a><span style=\"font-weight: 400;\">, employee attrition at customer call centers that focus on customer care and support is extremely high\u2014about 1.3X the average annual attrition rate in the U.S. Take a look at the attrition rate in contact centers since the start of COVID-19:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>All<\/b><span style=\"font-weight: 400;\">: 83.7%<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Sales<\/b><span style=\"font-weight: 400;\">: 79.8%<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Care\/Support<\/b><span style=\"font-weight: 400;\">: 87.6%<\/span><\/li>\n<\/ul>\n<h2><b>The Cost of Employee Turnover<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The cost of employee turnover in call centers is the sum of many factors, including\u00a0 finding, interviewing, training and onboarding\u00a0 new employees. The same research shows the average tenure of call center employees as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>All<\/b><span style=\"font-weight: 400;\">: 14.3 months<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Sales<\/b><span style=\"font-weight: 400;\">: 15 months<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Care\/Support<\/b><span style=\"font-weight: 400;\">: 13.7 months<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Additional <\/span><a href=\"https:\/\/sharpencx.com\/blog\/what-is-the-cost-of-employee-turnover\/\"><span style=\"font-weight: 400;\">research<\/span><\/a><span style=\"font-weight: 400;\"> by Harvard Business Review researcher Keith Ferrazzi and reported\u00a0 by Sharpen CX suggests it costs between $10,000\u2013$20,000 to replace a call center agent, meaning the annual average attrition costs for U.S. call centers is significant.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to <\/span><a href=\"https:\/\/f.hubspotusercontent20.net\/hubfs\/8998024\/Cresta%20Insights%20Report%20-%20Q1%20-%202022.pdf\"><span style=\"font-weight: 400;\">Cresta<\/span><\/a><span style=\"font-weight: 400;\">, the annual costs to backfill a call center of a 100 agents are averaged as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>All<\/b><span style=\"font-weight: 400;\">: $800,000\u2013$1.7 million<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Sales<\/b><span style=\"font-weight: 400;\">: $800,000\u2013$1.6 million<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Care\/Support<\/b><span style=\"font-weight: 400;\">: $900,000\u2013$1.8 million<\/span><\/li>\n<\/ul>\n<h2><b>What Contributes to Turnover in the Call Center Industry<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The list of reasons attributed to agent turnover is long, which is why many contact center operators believe that turnover is a necessary evil of the industry. However, there are solutions for these\u00a0 high turnover rates, and to identify solutions, one must first pinpoint the root causes of turnover:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Non-challenging or repetitive work<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of recognition<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No career growth or development opportunities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inflexible working environment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employee disengagement<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Excessive pressure or stress<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Abusive calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Low job satisfaction<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Additionally, low pay plays a role in high turnover rates at contact centers. As many contact centers staff a majority of minimum wage roles, keeping up with competitors like Amazon, who hire employees with a similar skillset, is increasingly difficult considering the <\/span><a href=\"https:\/\/www.usnews.com\/news\/business\/articles\/2022-09-28\/amazon-to-raise-average-hourly-pay-by-1-to-19-in-october#:~:text=Amazon%20says%20it%27s%20raising%20its,%2418%20to%20%2419%20a%20hour.&amp;text=%7C-,Sept\"><span style=\"font-weight: 400;\">tech giant continues to increase their wages<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>How to Curb Turnover at Contact Centers<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">High turnover rates have a multitude of negative effects on an organization. Specifically, contact centers with high turnover also experience:\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A loss of knowledge, expertise and productivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A drop in morale among remaining employees<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A perception that something is fundamentally amiss at your business<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High costs associated with recruiting, hiring and training of new staff<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Combining the root cause with\u00a0 the result of turnover helps\u00a0 to generate innovative ideas for curbing turnover as a contact center employer.<\/span><\/p>\n<h3><b>Break up the monotony of the job<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">To boost engagement in\u00a0 employees who feel their job is non-challenging or repetitive, blend tasks so your agents aren\u2019t only operating via telephone:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider email campaigns<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Certify agents to support customers or even interact on behalf of your brand via social media<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Give agents administrative tasks like application processing, faxing or office paperwork<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Find ways to connect your agents to customers before a problem arises, like during a welcome call<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By adding diversity to your agent\u2019s jobs, you can help counteract boredom.<\/span><\/p>\n<h3><b>Provide training and development options<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">According to a 2021 <\/span><a href=\"https:\/\/www.medallia.com\/blog\/why-do-call-centers-have-high-turnover-and-what-can-we-do-about-it\/\"><span style=\"font-weight: 400;\">CCW Digital Survey<\/span><\/a><span style=\"font-weight: 400;\">, some\u00a0 reasons employees cite for leaving a contact center are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Emotional disconnection from the team and brand<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not enough recognition or rewards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of empowerment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of transparent performance reviews<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Training and development can help associates see a clear career path of progression within your organization, which can incentivize them to stick around longer and grow with your company. If a clear career path is not an option, enhanced training programs are still valuable for contact center agents to succeed and feel more engaged in their role.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many contact center agents are forced into learning the role while on the job. This can cause undue stress while fielding escalated calls. When employees must provide difficult answers without appropriate information and training resources, it can push employees toward disengagement at a faster rate than those who feel prepared to handle emotional customer calls.<\/span><\/p>\n<h3><b>Promote well-being<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Researchers in Italy<\/span> <a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC5798826\/\"><span style=\"font-weight: 400;\">found<\/span><\/a><span style=\"font-weight: 400;\"> that promoting the well-being of call center employees is an important key to fostering job satisfaction and reducing turnover.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In their study, the researchers focused on training programs that dealt with emotional dissonance. For example, when a customer calls into a contact center, it\u2019s likely they are calling with:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A problem<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An expectation about the quality of service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An assumption the call will be handled quickly<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If for any reason service dips below the expectations, emotions like negativity, aggression, anger and frustration can occur. Subsequently, these emotions are pushed on to your agents, which can create a stressful work environment that sometimes bleeds into personal life.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By nature of the job, contact agents mask their natural emotions in the name of customer service, which can create emotional dissonance. As the researchers found, emotional dissonance has a direct correlation to job satisfaction and turnover rates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Organizations who focus on training or benefits directed toward employee well-being, can improve employee engagement, productivity and decrease turnover.<\/span><\/p>\n<h3><b>Zero in on absenteeism<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Absenteeism can be a precursor to turnover. In organizations with high rates of absenteeism, turnover can happen in two forms:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The absent worker is disengaged and will eventually find a new job<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Those who bear the brunt of the work to cover for absent employees will become overworked, burnt out and eventually leave<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In either scenario, the customer experience worsens, workplace morale drops and overworked staff will become disengaged. By focusing on the factors that influence absence, you can help lower rates of absenteeism at your contact center. The following are <\/span><a href=\"https:\/\/www.investopedia.com\/articles\/personal-finance\/070513\/causes-and-costs-absenteeism.asp\"><span style=\"font-weight: 400;\">commonly cited<\/span><\/a><span style=\"font-weight: 400;\"> reasons for employee absenteeism:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Low morale<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Burnout<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of schedule flexibility<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disengagement<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of support<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">One way to discourage absenteeism could be to offer rewards or incentives to those who practice responsible work habits. For example, organizations can consider offering increased paid time off or schedule flexibility to help accommodate unavoidable absenteeism.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, offering an on-demand pay benefit can encourage workers to come to work, as they can cash out after their shift. Our research has shown that offering DailyPay translates into re-engagement and increased productivity:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The average tenure of employees who used DailyPay increased by 27% over non-DailyPay users<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the year ending March 2022, DailyPay enrollee turnover was 30.69% lower than non-DailyPay enrollee turnover<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">52% of users say their opinion of their employer has improved since they began using DailyPay<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">48% of users say they are more motivated to remain with their current employer because they offer DailyPay<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Giving your employees a reason to come to work and stay engaged is the key to improving your retention rates.<\/span><\/p>\n<p><b>Want to learn more about how DailyPay is curbing turnover costs for contact centers?<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc26d34 elementor-widget elementor-widget-ucaddon_dp_button\" data-id=\"dc26d34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_dp_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start DP Button -->\n<style>\/* widget: DP Button *\/\n\n.dp-blue-white-btn:hover{\ncolor: var(--blue-color) !important;\n}\n\n<\/style>\n\n<div class=\"dp-btn-wrap dp-mt8 mb0 \" style=\"justify-content: flex-start;\">\n <a class=\"dp-btn-normal dp-blue-orange-btn \" href=\"\/demo\/\" target=\"_self\">Book a demo <i class=\"fas fa-chevron-right\" style=\"font-size: 12px;position: relative;bottom: 1px;margin-left: 1px;display:none\"><\/i><\/a>\n<\/div>\n<!-- end DP Button -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The following article is another in our series that examines average employee turnover rates by industry. In this article, we look at the call center industry to see what might be affecting employee turnover rates and retention rates as well as why employees aren\u2019t sticking around.&nbsp; According to a 2022 NICE WEM Global Survey that<a class=\"read-more\" href=\"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/\">Read More<\/a><\/p>\n","protected":false},"author":80,"featured_media":2757,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[147],"tags":[660,68],"class_list":["post-2756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-call-centers","tag-employee-turnover"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Call Center Turnover Statistics In 2022 - DailyPay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Center Turnover Statistics In 2022\" \/>\n<meta property=\"og:description\" content=\"The following article is another in our series that examines average employee turnover rates by industry. In this article, we look at the call center industry to see what might be affecting employee turnover rates and retention rates as well as why employees aren\u2019t sticking around.&nbsp; According to a 2022 NICE WEM Global Survey thatRead More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/\" \/>\n<meta property=\"og:site_name\" content=\"DailyPay\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dailypay\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-13T20:41:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-20T21:19:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dailypay.com\/wp-content\/uploads\/man-on-phone.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jonnathan Coleman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@dailypay\" \/>\n<meta name=\"twitter:site\" content=\"@dailypay\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jonnathan Coleman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Call Center Turnover Statistics In 2022 - DailyPay","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/","og_locale":"en_US","og_type":"article","og_title":"Call Center Turnover Statistics In 2022","og_description":"The following article is another in our series that examines average employee turnover rates by industry. In this article, we look at the call center industry to see what might be affecting employee turnover rates and retention rates as well as why employees aren\u2019t sticking around.&nbsp; According to a 2022 NICE WEM Global Survey thatRead More","og_url":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/","og_site_name":"DailyPay","article_publisher":"https:\/\/www.facebook.com\/dailypay","article_published_time":"2023-02-13T20:41:57+00:00","article_modified_time":"2023-10-20T21:19:55+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/www.dailypay.com\/wp-content\/uploads\/man-on-phone.jpg","type":"image\/jpeg"}],"author":"Jonnathan Coleman","twitter_card":"summary_large_image","twitter_creator":"@dailypay","twitter_site":"@dailypay","twitter_misc":{"Written by":"Jonnathan Coleman","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/#article","isPartOf":{"@id":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/"},"author":{"name":"Jonnathan Coleman","@id":"https:\/\/www.dailypay.com\/#\/schema\/person\/12b349166c5c7c2a4bad37aa3ab0487b"},"headline":"Call Center Turnover Statistics In 2022","datePublished":"2023-02-13T20:41:57+00:00","dateModified":"2023-10-20T21:19:55+00:00","mainEntityOfPage":{"@id":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/"},"wordCount":1215,"commentCount":0,"publisher":{"@id":"https:\/\/www.dailypay.com\/#organization"},"image":{"@id":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.dailypay.com\/wp-content\/uploads\/man-on-phone.jpg","keywords":["call centers","Employee Turnover"],"articleSection":["Blog"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/","url":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/","name":"Call Center Turnover Statistics In 2022 - DailyPay","isPartOf":{"@id":"https:\/\/www.dailypay.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/#primaryimage"},"image":{"@id":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.dailypay.com\/wp-content\/uploads\/man-on-phone.jpg","datePublished":"2023-02-13T20:41:57+00:00","dateModified":"2023-10-20T21:19:55+00:00","breadcrumb":{"@id":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.dailypay.com\/resource-center\/blog\/turnover-statistics-contact-centers\/#primaryimage","url":"https:\/\/www.dailypay.com\/wp-content\/uploads\/man-on-phone.jpg","contentUrl":"https:\/\/www.dailypay.com\/wp-content\/uploads\/man-on-phone.jpg","width":1000,"height":667,"caption":"A man with glasses and a beard is talking on the phone in an office with blinds. 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