{"id":33570,"date":"2022-12-08T17:36:00","date_gmt":"2022-12-08T22:36:00","guid":{"rendered":"https:\/\/www.dailypay.com\/?p=33570"},"modified":"2023-01-12T17:37:11","modified_gmt":"2023-01-12T22:37:11","slug":"how-the-dailypay-team-thrives-together","status":"publish","type":"post","link":"https:\/\/www.dailypay.com\/resource-center\/blog\/how-the-dailypay-team-thrives-together\/","title":{"rendered":"How the DailyPay Team Thrives – Together"},"content":{"rendered":"\t\t
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Written by Eva Roethler<\/span><\/p>

Three company leaders offer insight into the ethos that keeps the organization aligned through growth and market changes.<\/span><\/p>

Mike Thompson started as a director of sales at DailyPay weeks before the Covid-19 pandemic changed everything. Once the world shut down, Thompson was not only learning the ropes at the on-demand pay company, but also working quickly to mitigate the massive impact the pandemic had on DailyPay partners \u2014 many of which were grocery stores.<\/span><\/p>

\u201cA large grocery chain was set to launch. When the pandemic hit, they were scrambling to keep frontline workers engaged and paid. Those were the frontline heroes out there,\u201d said Thompson.<\/span><\/p>

That partner asked DailyPay to shorten the implementation timeline to help bring the on-demand pay benefit to essential workers faster. Thompson witnessed teams across the company put in a Herculean effort to bring this seemingly impossible request to bear. And they succeeded. \u201cI was proud to work here,\u201d Thompson recalled of that moment.\u00a0<\/span><\/p>

The feat left a huge impression on Thompson. It was also just one of many situations where DailyPay teams would demonstrate how frictionless they are.\u00a0<\/span><\/p>

Built In sat down with Thompson, Director of Customer Success Danielle Simon and Director of Implementations Caitlin Carey to discuss how team alignment and an innovative culture lead to nearly nonexistent customer churn during a volatile time.\u00a0<\/span>\u00a0<\/span><\/p>

ABOUT DAILYPAY<\/span><\/h2>

DailyPay offers software that enables on-demand pay, which allows employees to access their checks before the standard two-week or monthly pay cycle ends. The platform was founded in 2015 and became a unicorn in 2021.<\/span><\/p>

DailyPay Product Team Members<\/span><\/h2>

Staying Aligned Through Thick and Thin<\/span><\/h2>

Every team across the company is connected by success stories, because every team is focused on getting the DailyPay benefit to as many partners and employees as possible.\u00a0<\/span><\/p>

\u201cOur team does a great job of sharing wins. We have a Slack channel called \u2018DailyPay in the Wild\u2019 where you can see how our partners are leveraging our DailyPay assets to help with recruiting efforts,\u201d Simon said.<\/span><\/p>

That unity helps remove friction between teams. \u201cIn other orgs, there is often tension between sales and implementation teams. That doesn\u2019t happen at DailyPay,\u201d said Carey.\u00a0<\/span><\/p>

Carey has seen this easy collaboration in action plenty of times at DailyPay, and it often stands out in some of the darkest moments. Recently, a vendor partner had an issue that impacted a number of mutual clients. According to Carey, every segment of the organization from sales to operations to support teamed up to tackle the problem and help employers through the predicament. The team came up with a solution that helped their partners process payroll.<\/span><\/p>

\u201cThose are the moments where our organization shines: how we respond to crises. When everything is going great, it\u2019s easy for teams to do well. But when challenges arise, we do some of our best work in those moments. This is not a fair-weather team,\u201d said Carey.<\/span><\/p>

When challenges arise, we do some of our best work in those moments. This is not a fair-weather team.\u201d<\/span><\/p>

Company lore is full of stories like this, where employees from every corner banded together to tackle challenges and support each other. According to Carey, this is due to a collective embrace of company values and goals across the organization. The outcome is a thriving ecosystem.\u00a0<\/span><\/p>

\u201cPeople don\u2019t have to be here; they want to be here because they all care about what we\u2019re doing,\u201d said Carey. \u201cI constantly hear stories from my team where someone has something come up at the last minute and they immediately have someone who can cover them.\u201d<\/span><\/p>

This level of caring extends beyond the internal organization. On the customer success team, Simon is focused on building meaningful relationships with clients.\u00a0<\/span><\/p>

\u201cWe deliver results while having fun with our partners. We get to know them,\u201d said Simon. \u201cOne of my partners loves to cook and garden, for example. We build strong relationships that go beyond DailyPay conversations.\u201d<\/span><\/p>

As a result, DailyPay has nearly nonexistent customer churn. The spirit of compassion, clear communication and integrity forges powerful bonds up and down the chain, from internal teams to external partners.\u00a0<\/span><\/p>

\u201cI\u2019ve been part of sales organizations that sell whatever they can, however they can, just to boost revenue numbers. The reason our churn is so low is that we are managing accounts downstream. We\u2019re selling it the way it should be sold,\u201d said Thompson. \u201cWe\u2019re not misleading customers, and we\u2019re making sure that our downstream associates like Danielle and her team are set up for success.\u201d<\/span><\/p>

Putting the Joy in Employment<\/span><\/h2>

Externally, DailyPay offers a product that works as a talent attraction tool for employers. Internally, DailyPay has fortified its own employee value proposition in two parallel tracks. Attractive benefits are relatively common in tech. However, while DailyPay has a great package, Simon cites the culture as the true cherry on top of the company. Employees enjoy connecting with each other \u2014 even across departments.\u00a0<\/span><\/p>

Donut is one popular tool the company taps to foster this connection, and it\u2019s one of Simon\u2019s favorite features. The app automatically connects participants for weekly one-on-one virtual meetings. \u201cI absolutely love it; it\u2019s a great opportunity to connect with people you probably wouldn\u2019t connect with otherwise. Everyone is so generous with their time and knowledge,\u201d said Simon.<\/span><\/p>

Resilience Through Hypergrowth<\/span><\/h2>

Thompson, Carey and Simon each joined the company when it had less than 200 employees. The organization has quintupled in the years they\u2019ve joined \u2014 but it doesn\u2019t feel like it.\u00a0<\/span><\/p>

\u201cThe core organizational structure and the way we do business hasn\u2019t changed. We\u2019re doing the same thing, but better with more support and a shared mission,\u201d said Carey. \u201cWe\u2019re bringing resources that the core teams need in-house. There has been smart growth in addition to hypergrowth. It doesn\u2019t feel like a massive expansion because it\u2019s happening in a targeted way.\u201d\u00a0\u00a0<\/span><\/p>

We\u2019re doing the same thing, but better with more support and a shared mission.\u201d<\/span><\/p>

That hypergrowth isn\u2019t diluting the core culture that helped make DailyPay successful. The company has people dedicated to preserving and improving the je ne sais quoi that makes DailyPay so special. This team works with leaders to identify opportunities to improve the culture, then gives them homework and checks in on their progress to hold them accountable. Everyone on the team is invested in contributing to the good vibes at the company.\u00a0<\/span><\/p>

\u201cCulture is a verb. It is actions and decisions. People on the team identify that desire, asking, \u2018What could work be like? What could this team be like?\u2019 And then they work toward creating that culture,\u201d said Carey.\u00a0<\/span><\/p>

Culture is a verb. It is actions and decisions.\u201d<\/span><\/p>

Growth in Every Direction<\/span><\/h2>

Thompson, Carey and Simon have each witnessed explosive expansion within their teams, and each has climbed the ladder in the process. However, growth at DailyPay doesn\u2019t always have to be a straight line.\u00a0<\/span><\/p>

Leadership works with HR to help employees plot career paths through the organization. \u201cWe\u2019ve been building ladders and lattices. A few weeks ago one of our top-performing, longest-tenured enterprise partnership managers moved into sales. He\u2019d been promoted through the ranks as an enterprise partnership manager and realized the sales side of the job was exciting for him,\u201d said Thompson.\u00a0<\/span><\/p>

Simon noted that the transition was seamless. \u201cOur team couldn\u2019t have been more thrilled. There\u2019s no bad blood; we like to support anyone who transitions to a different team because they are still supporting the team,\u201d she said.\u00a0<\/span><\/p>

This unwavering support even transcends the laws of time. Carey recently had an employee reassigned to her team. Before the change happened, she had started building rapport with the employee.\u00a0<\/span><\/p>

\u201cI had some one-on-one conversations with him and in the first meeting found out that his ultimate career goal was sales engineering. So now I make the joke that I had this person as a direct report for negative two weeks before trying to help him get on a different team,\u201d said Carey. Ultimately, that dream came to fruition and Carey recently discovered this employee is crushing goals on the sales engineering team.\u00a0<\/span><\/p>

\u201cThat\u2019s one of the coolest things about our scaling,\u201d said Carey. \u201cThere are jobs people will get in the future that don\u2019t even exist right now. But you can be sure those opportunities are being created.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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