{"id":48292,"date":"2024-09-30T17:54:46","date_gmt":"2024-09-30T21:54:46","guid":{"rendered":"https:\/\/www.dailypay.com\/?p=48292"},"modified":"2024-10-01T16:45:58","modified_gmt":"2024-10-01T20:45:58","slug":"70-reasons-why-our-customers-trust-us-with-their-financial-future","status":"publish","type":"post","link":"https:\/\/www.dailypay.com\/resource-center\/blog\/70-reasons-why-our-customers-trust-us-with-their-financial-future\/","title":{"rendered":"70 Reasons Why Our Customers Trust Us With Their Financial Future"},"content":{"rendered":"\t\t
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When helping workers achieve greater financial wellness, customer satisfaction isn’t just a goal\u2014it’s a lifeline. At DailyPay, we’re always in our users\u2019 corner, and today, we’re thrilled to share how that commitment has paid off. Let’s look at our latest Net Promoter Score (NPS) and what it means for our users and the industry.<\/span><\/p>

How Is NPS Calculated?<\/b><\/h2>

Imagine asking your friends, “On a scale of 0 to 10, how likely are you to recommend this product?” Then, take all those scores; with some simple math, you get an NPS. Here’s a breakdown:<\/span><\/p>

Scores 9-10: Happy customers who’ll spread the word (Promoters)<\/span><\/p>

Scores 7-8: Satisfied but not shouting from the rooftops (Passives)<\/span><\/p>

Scores 0-6: Not impressed, might tell others to stay away (Detractors)<\/span><\/p>

To calculate NPS, we subtract the percentage of Detractors from the percentage of Promoters. Passives don\u2019t add or subtract from the score. The result? A simple number that speaks volumes about customer satisfaction and loyalty. According to Bain & Company (NPS creator), <\/span>a good NPS <\/span><\/a>depends on the average in your industry, but in an absolute sense, a good NPS is 0 and above since this means your company has more promoters than detractors. Using the absolute method, a score above 50 is excellent, and above 80 is world class. To really see where you fit, it\u2019s best to use a relative scoring method based on the average in your industry.<\/span><\/p>

DailyPay\u2019s NPS Soars Above the Rest<\/b><\/h2>

DailyPay\u2019s NPS is 70!\u00a0<\/span><\/p>

To put this into perspective, the average NPS in both the professional and financial services industry is 44.1<\/sup><\/span> That means we’re not just doing well\u2014we’re crushing it. We’re in the same league as some of the most beloved tech companies:2<\/sup><\/span><\/p>

PayPal: 65<\/span><\/p>

Netflix: 67<\/span><\/p>

Google: 58<\/span><\/p>

Zoom: 72<\/span><\/p>

And we’re even outperforming some financial giants:3<\/sup><\/span><\/p>

American Express Bank: 52<\/span><\/p>

JP Morgan Bank: 31<\/span><\/p>

Bank of America: 18<\/span><\/p>

Morgan Stanley: 16<\/span><\/p>

How We Measure Our NPS<\/b><\/h2>

Our NPS is calculated using survey methods approved by Bain & Company, Inc, unlike some companies that use unverified approaches. We gather hundreds of thousands of responses each year through in-app and homepage surveys.<\/span><\/p>

We start off by asking: “How likely are you to recommend us to a friend or coworker?” (0-10 rating). Based on the rating, we ask follow-up questions to dig deeper. For promoters (9-10), we ask: \u201cCan you tell us what you love?\u201d For passives (7-8), we ask: \u201cWhat is one thing we could do differently to improve the experience?\u201d And for detractors (0-6), we ask: \u201cHow can we improve?\u201d<\/span><\/p>

What Do Our Users Love About Us?<\/b><\/h2>

So, what’s driving our high NPS? Our users consistently rave about three key factors:<\/span><\/p>